Heidi Allan
TECHNICAL SUPPORT
Most access issues can be resolved quickly using the troubleshooting steps provided.
Common Issues
I Purchased a Course but Cannot Access It
Please confirm that:
- You are logged in.
- You are using the same email address used during purchase.
- Your payment was completed successfully.
Videos Are Not Playing
Please Try:
- Refreshing the page.
- Using a different browser.
- Disabling ad blockers.
- Switching to a laptop or desktop device.
- Testing on a different internet connection.
I Can't Remember My Password
Troubleshooting Steps
Are You Logged In?
If you have purchased CAPMATT or any individual course, you must be logged in to access your content.
Please login here: https://heidiallan.co.za/login/
Once logged in, proceed to the courses page: https://heidiallan.co.za/all-courses-presentations/
Try a Laptop or Desktop Computer
Courses can be accessed on mobile devices; however, we recommend using a laptop or desktop computer for the best experience. Some mobile browsers may restrict or block video playback.
Try a Different Browser
If videos or course pages are not loading correctly, try accessing the platform using a different browser:
- Google Chrome (recommended)
- Microsoft Edge
- Safari
- Firefox
Ad blockers, privacy extensions, and security software can occasionally interfere with video playback and course access.
CONTACT SUPPORT
If you still experience issues after troubleshooting, please submit the support form.
We will contact you via WhatsApp to respond to your query, and request any screenshots or screen recordings needed to assist you further.