Privacy Policy

Your privacy is of utmost importance to us at Heidi Allan. We are committed to safeguarding your personal information, and we operate under a set of fundamental principles:

  • Thoughtful Information Handling: We take a thoughtful approach to collecting and managing personal information. This includes information provided by you and data collected during your use of our services.
  • Data Retention: We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy.
  • User Control: We strive to make it easy for you to control the sharing and accessibility of information on your website. You have the ability to choose what is shared publicly, kept private, indexed by search engines, and permanently deleted.
  • Transparency: We are fully transparent about how we gather, utilize, and share your personal information.

Please note that this Privacy Policy applies specifically to our services and website, and it does not extend to any third-party products or services, including platforms like Facebook, which have their own separate privacy policies.

Information Covered by this Privacy Policy

This Privacy Policy is applicable to the information we collect and explains how we collect, use, and share information about you, along with the choices you have regarding your information.

We deeply respect your privacy and are dedicated to protecting your personal information. We understand the significance of confidentiality to you.

Types of Personal Information We Collect

When you use our website, we may collect or you may provide us with the following personal information:

  • Your name
  • Email address
  • Phone number
  • Address
  • Profession
  • Qualifications
  • HPCSA (Health Professions Council of South Africa) number
  • Other information related to your Audiology practice

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Responding to your inquiries
  • Providing quotes
  • Verifying your identity
  • Delivering our services
  • Enhancing our services through trend analysis
  • Inviting you to attend our events
  • Sending updates on our latest products and services
  • Sending marketing materials (including electronic communications) related to solutions you may find interesting
  • Note: You can unsubscribe from our communications at any time by responding to the email you received, requesting to unsubscribe, or clicking the “unsubscribe” link provided in the email.

We may employ software and technology to collect data about website usage to enhance your browsing experience and distinguish you from other users.

Disclosure of Personal Information

We do not engage in the sale of personal information, and we only disclose your personal information as outlined in this policy:

For marketing purposes, we may disclose or transfer your personal information to our agencies.
To provide you with our services, we may need to disclose or transfer your personal information to suppliers, affiliates, partners, or agents.

We will disclose your personal information to our employees who require it to perform their job duties. They are bound by confidentiality agreements and take data protection seriously.

Security of Personal Information

We take reasonable and appropriate measures to secure your personal information, including encryption of laptops and phones. While we strive for the utmost security, we cannot guarantee absolute protection. We regularly back up your personal information.

Links on our website are provided for convenience and do not imply affiliation with or endorsement by us. We are not responsible for the protection and privacy of information provided on external websites. Always review the privacy statement of any visited website.

Email Inspection

We may inspect all emails you send us via the provided email addresses for virus checking. We reserve the right to monitor and inspect all material and information transmitted over our system. We may also track whether you read emails sent by us.

Access to and Correction of Personal Information

You may access and correct your personal information that we hold by emailing us or by updating details in your profile.

Use of Cookies

We use “cookies” on our website to enhance your user experience and improve future visits. These cookies do not contain personal data but include personal identifiers to associate data with your device.

You can usually configure your internet browser to reject cookies or delete them manually. However, this may limit access to certain website features or preferences.

Policy Updates

We may occasionally update this policy. When we make significant changes, we will prominently notify you on our website or send an email to inform you in advance.

By using our website and services, you consent to the terms outlined in this Privacy Policy. Your trust and privacy are paramount to us at Heidi Allan, and we are committed to maintaining the confidentiality and security of your personal information.

If you have any questions or concerns about this Privacy Policy, please feel free to contact us.